Refund & Return Policy
At Nestiko, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with our comprehensive refund and return policy.
Refunds
We offer refunds within 2-3 business days only if the promised services are not delivered. To request a refund, please contact our customer service team at support@nestiko.com with your order details and a description of the issue.
Returns
If the product you received does not meet your expectations, you can return it within 30 days of purchase. The item must be in its original packaging and unused. To initiate a return, please contact us at support@nestiko.com to obtain a Return Merchandise Authorization (RMA) number.
Return Process
After receiving your RMA number, place the item securely in its original packaging and mail your return to the address provided. Please include your proof of purchase and the RMA number with your return. You are responsible for all return shipping charges. We recommend using a trackable method to ensure your return is received.
Refund Process
Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow up to 5 business days for the refund to be processed.
Exceptions
Some items are not eligible for returns, including:
- Customized or personalized items
- Digital products or services
- Items marked as final sale
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@nestiko.com with the details of the issue.
Contact Us
If you have any questions about our refund and return policy, please contact us at support@nestiko.com. We are here to help and ensure your satisfaction with our products and services.